Feel Better. Move Better. Live Better.

First Appointment – What to Expect
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Denise Semple & Associates is a multi-disciplinary health care clinic therefore, appointments with different practitioners may vary slightly. The following is an overall guideline on what you can expect during your first appointment at our clinic. Please review this information as it may apply to you.


Appointments can be made online through our booking calendar system by clicking the “Book Appointment” button located in the top right corner of our website. This is a live calendar Meaning, once an appointment is booked, you will receive a confirmation email. That’s it! No back and forth required.
You may also book by phone 905-639-7113, or by email through info@dsanda.ca.

Once your initial assessment/ First appointment is booked, you will receive Health History form(s) by email. No need to print these out.
Please have these completed 24 hours prior to the start of your appointment.

If you would like us to Bill Directly to your insurance company, please contact us through email, info@dsanda.ca or phone 905-639-7113.


An Initial Assessment is a form of information gathering used by our Therapists to help us gain a better understanding of your injury, condition, and/or overall health as it pertains to creating a proper and specific to you, treatment plan.

Initial assessments are required by our governing bodies.

The amount of time required for an Initial assessment varies depending on the severity of the concern/injury as well as any other factors involved in your overall health and well-being. In all cases, our goal is to provide an assessment and then start treatment within your first visit, if time permits.


Please email our clinic copies of doctors’ referrals (if needed for insurance submission purposes), doctors’ notes, imaging, medical results, or any other information pertinent to your treatment at least 24 hours prior to your appointment. Our email address is info@dsanda.ca.

This information will be uploaded onto your secure personal patient file.
If you are unable to scan and/or email your information, please bring copies with you to your appointment. We will upload the information to your file and then shred the physical copies unless you would like them back.


Some treatments require a visual assessment therefore we ask that you wear comfortable clothing. If you are receiving physical therapy, personal training, or participating in Yoga and/or Pilates you may want to bring a tee-shirt and shorts. It is also recommended that you bring water for hydration.


Payment will be due at the end of every appointment. If you have insurance coverage and you want our clinic to bill them directly please let our receptionist know prior to the appointment by phone or email. Some insurance providers require a referral from your medical doctor. Please check with your plan provider prior to your first visit.


The duration of Follow-up Appointments may be less than the Initial Assessment Appointment. Your therapist will provide you with a Treatment Plan and guide you on when to schedule your next appointment as well as how long they would recommend that appointment be.

With certain therapies you can expect a Re-Assessment Appointment to review the improvements with your condition so that adjustments can be made to your treatment plan.

  • *If you sustain a new injury, you may be required to undergo another Initial Assessment Appointment.
  • *If there has been a 1 year laps between physiotherapy appointments then a Re-Assessment is mandatory.

Virtual & In Clinic Care Available.


3070 Mainway #2 Burlington, ON L7M 1A3

We look forward to seeing you soon.


Questions? Call us!

Working Hours

Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 9:30 AM - 8:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM